Holiday Closure Notice
My business are closed from 18th Jan 2017 to 16th Feb 2017, will be back in business from 17th Feb 2017.
All the orders received from 18th Jan 2017 to 16th Feb 2017 will be processed and dispatched from 17th Feb 2017 onward.
For any enquiries please email to sera-ghotmail.co.uk
This site www.eyelashes-sera-g.com / www.sera-g.com is owned and operated by Sera G Ltd, (‘we’ or ‘us’ or ‘our’) refers to the owner of the website. The term of ‘you’ refers to the user, viewer or customer of the website. As a user, viewer or customer of our website, you should understand that any use of our website including order, purchase and transactions that you make are subject to our Term & Condition. Please read this carefully before placing your order to any of our products with us. We reserve the right to change and update the Terms and Conditions, this includes: Return Policy, Promotional Offers, Vourcher Codes, Membership Offers and Wholesale Orders, please review this Agreement before you make any new purchase.
Most of these lashes are made to order by Sera G on every purchase. As they are handmade / handcrafted products, therefore, there might be slight difference between each order even on the same product name. The size and measurement of the lashes in product descriptions are simply approximate guidelines only. The lashes will be made within the guideline in terms of style and length according to customer’s order. Please contact us if you have any special requests or queries.
This site only accept British Pound (GBP £) for all transactions/ orders. Product price and total order amount displayed in other currencies except for British Pound are approximate estimation only.The actual foreign exchange rates may vary.
Customer satisfaction is important to us. We take great care in making sure our customers are completely satisfied with their purchase. However, we understand there may be occasions where buyers may want to return the received item, therefore we offer 30 days return policy.
Buyers will need to notify us within 30 days from the day after the item is received, quoting your order reference number or buyer’s ID and the reason that you wish to return or exchanged, UK buyers will then have an additional 14 calendar days to return the item to us, and 30 calendar days for *international buyers. Buyers will be solely responsible for the delivery cost of the return item, full refund including original delivery cost sending the item to buyers will be made within 7 working days after the return item is received by us in *resaleable condition. We recommend buyers to use a recorded shipping service for all returns and please keep proof of posting to facilitate claims should goods be lost in transit.
To avoid paying extra import duty, all international returned goods must be clearly marked “RETURNED GOODS” on the outside of the parcel. We will not accept parcel that result in duty having to be paid. Return postage, packing insurance and direct costs will be the responsibility of the buyers. Please keep proof of postage to facilitate claims should goods be lost in transit. Customers are responsible for Import duty, VAT, or other taxes outside of the EU countries.
* Resaleable Condition
The item(s) being returned need to be in perfect condition and in their undamaged, unopened and original packaging. We cannot refund or exchange anything that has been personalised, tried and /or used, unless it is deemed to be *faulty.
*Faulty / Damage
We take great care of making sure our products are in perfect condition when we post them to our customers, but for any reasons if an item is faulty, damaged or wrong item when it arrives, please contact us as soon as possible and a replacements will be sent free of charge.
All existing offers cannot be used in conjunction with other promotions in the same purchase / order. This includes any Special Promotions, Discount Codes, Coupon & Voucher Codes, Free Postage Offer, Membership Offers Pro-Discount and wholesale discount. The order will be cancelled and fully refunded for any misuse of our existing promotion / offer.
Any free postage offers / promotions / discount codes are strictly available and valid for standard or economy postal service only, the offers cannot be used for any priority postal service including 1st Class, Special Delivery Next-day, Track & Recored Delivery and Express delivery.
All the shipping, delivery and postage information displayed on our website are the basic guideline and approximate timeline.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems. It is buyer / customer responsibility to ensure the delivery address is correct, ready and able to accept delivery of the product.
1st & 2nd Class Delivery - Within United Kingdom only
Make Up Brushes - Start from £2.89 for 2nd Class and £2.99 for 1st Class.
Recorded Signed-For Delivery might be used for selected orders. The final combined postage rate will be based on the total product value or the number of items.
Special Delivery by 1pm Next Day- Within United Kingdom only
Price start from £6.99 for eyelashes and £7.99 for make up brushes.
Special Delivery Saturday by 1pm Next Day - Within United Kingdom only
Price start from £11.99 for eyelashes and make up brushes. The final postage rate will be based on the total product value, size & weight.
UK Sameday Delivery / Special Delivery by 9am Next Day
International Delivery ( For Europe Countries )
Eyelashes - Start from £1.69 onward . The final postage rate will be based on the number of items.
Make Up Brushes - Start from £4.99 onward, we may post the item(s) by "Recorded / Tracked" delivery depending on the product weight, size and value. The final postage rate will be based on the total product value, size & weight.
International Delivery ( For Non-Europe Countries )
Secured Shipping -Tracked and Signed / Tracked only / Signed only - Approximately 4 to 10 working days
Make Up Brushes - Start from £5.99 onward, we may post the item(s) by "Recorded / Tracked" delivery depending on the product weight, size and value. The final postage rate will be based on the total product value, size & weight.